Customer Engagement Manager - Midlands or South UK

  • East of England/Anglia,East Midlands,West Midlands,London,South East Coast,South Central,South West,Wales
  • Highly competitive salary + exceptional benefits on offer
  • Ref: 8019

About the Job

Title: Customer Engagement Manager
Territory: Dependent on candidate location (Ideally Midlands or South UK)
Therapy Area: Healthcare IT Solution Software
Salary: Highly competitive salary + exceptional benefits on offer
Evolve Consultant: Claire Handley
Ref: 8019

Our client is a rapidly evolving, leading player in the Healthcare IT Solutions market that enables clients to significantly reduce inventory costs primarily in theatres and Cath Labs. Our client is seeking a dynamic Customer Engagement Manager to join their team, to ensure customers are able to optimally use the services and solutions provided.

Role Responsibilities

  • Management and responsibility for commercial activity and performance of the projects within own geographical area
  • Preparation of offers/negotiations of variations in close collaboration with Chief Operating Officer and sales department.
  • Ensure robust reporting, forecasting and budget processes are in place
  • Implement and execute robust contract management
  • Ensure continuous Inventory optimisation to meet business needs.
  • Effectively negotiate with smaller clients and subcontractors, identifying and mitigating key every day commercial risks
  • Provide effective support to bids and tendering, with guidance from more senior members of the business.
  • Ability to exert positive influence over both ‘internal’ and ‘external’ clients and subcontractors in negotiation situations.
  • Plan, schedule, monitor, and report against completion of project tasks.
  • Have the ability to understand risks and suggest appropriate mitigations.
  • Recommending improvements and alternative solutions to resolve client challenges.
  • Acting as primary client contact for operational project questions, developing relationships through face-to-face discussions, workshops, telephone, and email contact.

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